Business Terms

1. Who provides the service

Hookt is provided by Jero.Eu BV ("we", "us"). The "Customer" is the business or organization purchasing the subscription. Only businesses and organizations may purchase and hold a Hookt subscription. A person accepting these Terms for the Customer must have authority to bind it.

2. Electronic acceptance

Before completing a purchase, the Customer must actively accept these Business Terms and be given access to and acknowledge the Privacy Policy. The agreement is concluded when the purchase successfully completes following that explicit electronic acceptance. Acceptance may be recorded electronically, with the accepted version and purchase confirmation. The Data Processing Agreement forms part of the agreement for processing on the Customer’s behalf.

3. What Hookt provides

Hookt adds a unique, secure verification QR code to each protected recipient message. Recipients can check the sender information recorded for that protected communication. Hookt validates the token against its backend and checks the protected communication and verification information associated with the sending organization.

Verification does not assess the truthfulness or safety of every statement, link, attachment or instruction, scan for malware or guarantee that phishing is impossible. A copied QR can still refer to the original protected message. The Customer and recipients must continue to exercise appropriate judgment. Hookt processes email body and attachment contents only as necessary to protect and send the communication. They are not retained as part of the permanent verification record.

4. Customer responsibilities

The Customer is responsible for its communications, lawful processing and sending, authorized users, access permissions and secure use of its accounts. It must provide accurate business information, have the necessary rights to its content and follow reasonable security instructions. Do not forge or manipulate verification, misuse credentials, send unlawful content or abuse the platform.

5. Price and annual billing

The advertised equivalent price is €29.95 per month excluding VAT. The actual charge is €359.40 excluding VAT, billed annually in advance for each 12-month term. VAT is added where applicable. This is one annual charge, not twelve monthly charges. The annual amount and billing basis must be clearly disclosed before the Customer confirms its purchase.

The Customer must provide accurate billing details and maintain a valid payment method where required. Invoices and legally required billing records are provided and retained in accordance with applicable obligations.

6. Activation and subscription term

The initial 12-month term begins once both the subscription purchase has successfully completed and the subscription has been activated. The activation date is the subscription anniversary. No paid term begins merely by clicking the Subscribe link on this website.

7. Automatic renewal and cancellation

12-month commitment. Cancel renewal anytime. The subscription automatically renews for successive 12-month periods on its anniversary unless the Customer cancels the next renewal before it begins. The next annual charge is due in advance at renewal.

The Customer may cancel renewal at any time before the next term starts by giving Jero.Eu BV written notice identifying the organization and subscription, using the contact details in section 17. No advance cancellation deadline, such as 30 days before renewal, applies. Cancellation prevents the next renewal; it does not terminate the current paid term early or normally produce a refund for its remainder. Service remains available until the current term expires, subject to the suspension and termination provisions below.

8. Refunds

Annual subscription fees are non-refundable after activation, except where required by applicable law, expressly provided otherwise in these Terms, or where we discontinue paid service and an appropriate refund or credit is due for a prepaid period we will not provide. The commercial subscription is B2B; these Terms do not create consumer withdrawal rights for it.

9. Failed renewal payment

If an annual renewal payment fails, a seven-day grace period begins at renewal. Hookt remains active during that period and payment retries may occur. If payment succeeds, the renewed term continues normally. If payment has not succeeded after the seven-day grace period, we may suspend the subscription. Suspension does not immediately delete the organization, configuration or retained verification and evidence records. Successful payment may restore service and access.

10. Care and availability

We will provide Hookt with reasonable care. Availability depends on maintenance, network connectivity and supporting services; interruptions and errors may occur. Planned maintenance will be communicated where reasonably practicable. V1 has no contractual uptime SLA, guaranteed uptime percentage or service-credit scheme. We do not promise uninterrupted or error-free operation.

11. Suspension and termination

For an ordinary material breach that can be remedied, we will give written notice describing the breach and allow 14 days to remedy it. If it is not remedied, we may suspend and/or terminate the affected service.

We may temporarily suspend service immediately where reasonably necessary to address a security threat, compromised accounts or credentials, fraudulent or unlawful use, attempts to forge, manipulate or abuse verification, abuse materially affecting the platform, or legal or regulatory requirements. Measures will be proportionate to the circumstances. We may terminate for sufficiently serious or established fraudulent, unlawful or abusive conduct.

Customer non-renewal leaves the current paid term in place until expiry. If we discontinue Hookt, we will give reasonable advance notice where practicable and provide an appropriate refund or credit for prepaid service we cannot provide.

Suspension, cancellation or termination does not automatically invalidate historical Hookt-protected communications. Previously protected communications remain subject to the normal verification and evidence retention rules. Customer-controlled personal data is handled under the DPA and the retention policy.

12. Privacy and customer data

The Customer controls the purposes and lawful basis for the communication data it asks Hookt to process. Jero.Eu BV acts as processor for protected sending and associated customer-controlled verification and evidence processing under the DPA. It separately acts as controller for its own administration, security, service-integrity and other operational purposes, as described in the Privacy Policy.

13. Intellectual property and confidentiality

Hookt software, branding, design and service intellectual property remain owned by Jero.Eu BV or its licensors. The Customer receives a limited right to use the service for its intended business purposes during its subscription, subject to these Terms. The Customer retains ownership of its content and data and grants only the rights necessary to provide and secure the service and meet applicable obligations.

Each party will protect the other’s confidential information with reasonable care and use it only for the agreement or a lawful obligation. Access may be given to personnel and providers who need it and are bound by appropriate confidentiality duties. This does not cover information already lawfully known, public without breach, independently developed or lawfully received from another source. Legally required disclosure is permitted, with notice where lawful and practicable.

14. Liability

Subject to liabilities that cannot lawfully be excluded or limited under applicable Belgian law, Jero.Eu BV’s aggregate contractual liability arising from the Hookt service is limited to the fees paid or payable by the Customer for that service during the 12 months preceding the event giving rise to the claim.

To the extent permitted by law, Jero.Eu BV is not liable for indirect or consequential business losses, including loss of profits, revenue or business opportunity. These exclusions do not remove liability that Belgian law prohibits excluding, including liability for intentional fault and any other mandatory exceptions. Insurance held by either party does not change this contractual cap.

15. Changes to the service and Terms

We may update Hookt to improve, maintain or secure it or comply with law. Material changes affecting agreed paid functionality will be communicated with reasonable advance notice where practicable. We will not arbitrarily remove the substance of the paid service for the current term.

Material contractual changes, including price changes, will be communicated transparently and prospectively with reasonable notice, normally for a future renewal so the Customer can choose not to renew. They do not retroactively rewrite the current agreement. Changes requiring explicit agreement will be subject to that agreement. Urgent legally required changes will be explained as promptly as practicable.

16. Belgian law and competent courts

Belgian law governs these Business Terms. Subject to mandatory rules of jurisdiction, disputes fall within the jurisdiction of the competent courts having jurisdiction over the registered office of Jero.Eu BV.

17. Contact and notices

Written contractual notices may be sent to Jero.Eu BV at the postal address in section 1. Notices to the Customer may be sent to its designated business contact. The Contact page shows the availability of the online contact form.